Building Trust
Talent Zoo recently posted a fabulous article on Rebuilding Corporate Trust by Dr. Bob Deutsch (the original is here: How to Rebuild Corporate Trust). These principles apply in both the corporate world and in all relationships. Here are the highlights:
Earning trust in four timely steps
1. Trust grows slowly over time. The unit of time that business leaders orient to must be expanded beyond the quarterly “expedient present.”
2. Trust accrues when people feel understood. Showing understanding means more than merely rational explaining something. Corporatese is obfuscating. Plain talk demonstrates understanding.
3. Trust comes from a shared past, a collaborative present, and a co-authored future where mutual self-expansion is the goal. Secrets, and behind-the-scenes maneuverings, corrode trust. Narratives that give voice to our deepest selves must supplant clichés and linear propositions.
4. Trust is encouraged through access, even when it means acknowledging mistakes. Here social networking may help. Corporate executives could use Facebook to allow some business-decision dynamics — and even some personal information — to become public. Two-way communications must be encouraged.
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summermorris
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summermorris
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Lincoln Kurtzman
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summermorris
March 28, 2013 at 2:32 pmThank you Lincoln – I’d love that! And thanks for the encouragement Donnette. I plan to write more on trust. It’s so valuable. Thank you both for bringing your ideas to the table!
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Nick Howsare
April 1, 2013 at 2:40 amIt’s hard to find well-informed people on this subject, but you seem like you know what you’re talking about! Thanks
summermorris
April 1, 2013 at 4:36 pmEulalia, welcome to my blog! You can subscribe via email, too, if you’d prefer to receive new posts instantly.
And Nick, thank you for your comments! But I’d like to give credit where it’s due. This post is an excerpt from an article by Dr. Bob Deutsch (as referenced in my 1st paragraph). You can read Bob’s full post here: http://talentzoo.com/news.php/How-to-Rebuild-Corporate-Trust/?articleID=7845. Enjoy – lots of wisdom there!
Thank you both, and I hope my blog can be of service to you in the future.
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